Recent Posts

Storm Team- Iowa

9/1/2020 (Permalink)

Iowa Strong! Our team out helping the damages that struck Iowa!

Over the past couple weeks, our storm team here at LaGrange Park/N. Riverside has been out assisting those who were hit with damage from the bad storm that went through Iowa. Our team has been working on a major project at one of the local hotels nearby. Our commercial large loss division is composed of the best of the best in restoration. Our commercial operations manager has been supervising the job every since we started down in Iowa. Our team was about to dispatch trained production professionals, and cut costs through the strategic placement and oversight of temporary labor. Once our team got word there was going to be a major storming rolling through there, we had a team ready to go the day before. After the storm hit, out team drove over 3 hours to get out to the location where the commercial property was. On the way, our team was able to see all the damage first hand driving through Iowa. Our team described it almost as a "scary scene in a movie". There was semi-trucks turned over on the highway, full grown trees pulled out of the ground, entire roofs taken off of homes, broken homes, and many more disasters that put tears to their eyes. Our team knew that they needed to help fix Iowa, and be able to make it strong again. To this very day, our team is still out in Iowa assisting the major commercial loss that has taken place, and they will continue to work in order to get the operation up and going again. We here at SERVPRO are always faster to any size disasters! 

Costs from water damage

9/1/2020 (Permalink)

Water Damge Call our SERVPRO team today!

When it comes to owning a business or a home, water damage can be one of the most costly things there is. You can not only lose out on days or weeks of productivity, but you could also find yourself repairing or replacing valuable equipment like electronics, tools and inventory. This is where the costs come into play.

- On average, water damage from a sink will run $7,000.00 for each instance

- For toilets, that number ranges between $2,000.00 and $10,000.00

As we can see, this can add up very fast! Here are some causes of water damages, and what you can do to help prevent them. 

1. Appliances and Equipment

- Air conditioners, water heaters or anything that uses tubes, pipes, gaskets or filters to operate has the potential to leak. The best thing to do is to regularly look over and maintain your equipment. If you notice anything that concerns you, such as rust, cracks, bulges or signs of moisture, call SERVPRO. 

2. Roofing

- Make sure you're checking your roof regularly. If you've got a pond up there, your drainage isn't working effectively. Keep in mind that every inch of water weighs in at around 5 lbs. Be sure to look for any damage to your perimeter like flashing, roof membrane or roof penetrations like drains, pipes and gas lines. 

3. Pipes and Drains

- Your plumbing system is susceptible to stoppages, clogs and damage. If a crack develops, it could dump 250 gallons of water per day on your facility. Look for outward signs of moisture, blue stains, rusting, and cracking and bulging. If you're having plumbing work done or you have a cut pipe for any reason, check for scale buildup. You can also try a pipe camera to get a good look at what's going on inside your system. 

4. Sprinkler Systems

- Many commercial buildings are outfitted with sprinkler systems, which are great for minimizing fire damage, but not so great for water damage when they malfunction. Always check your sprinkler system for signs of damage or rust, and replace them regularly to make sure they are functioning properly. 

5. Mother Nature

- Natural disasters like hurricanes, severe thunderstorms and flash flooding can do untold damage to your business. You can control how ready you are for it though. Keeping your gutters clear, installing barriers and storing sensitive files and electronics at a higher level are all things you can do to keep the damage minimal. Consult with a SERVPRO professional to get your ERP set up and ready in case something like this were to happen. 

Common Causes of Commercial Building Fires

9/1/2020 (Permalink)

Fire Damage Make sure to check all heating sources!

We usually don't think of a fire destroying our business or office building. We are more worried about less concrete threats. This includes a downward trending economy, high customer churn rate, the struggle to retain talented employees, legal issues, etc. However, nonresidential building fires killed 65 people, injured 1,425 and created $2,461,400,00 in damage between 2004 and 2013. 

In order to prevent a dangerous and costly fire, the time of day fires are most likely to occur in your building depends on what type of business you're in. An office building is a bit different from a manufacturing plant. Ex: In an office building, fires are most common during regular work hours. Incidence of fires peaks in the early evening hours between 3-6pm. 

Therefore, the most common causes of commercial building fires are as follows. 

1. Cooking Fires

- 29.3% of nonresidential fires from 2013 were cooking related. In fact, 1 in 4 office building fires were related to cooking equipment. These types of fires do tend to account for less damage, but they are easily preventable with fire protection systems such as alarms and fire extinguishers. 

2. Intentional

- This accounts for almost 10% of fires, and tends to cause the most damage. Intentional fires also result in more civilian injuries and deaths. Unlike cooking and heating fire, it's most common for intentional fires to be started between 3pm and midnight. A few common locations to be aware of in the building are bathrooms, trash bins, garages, and open areas like a lawn or field. 

3. Careless Acts and Human Error

- 9.2% of commercial fires were unintentional results of careless acts. This is somewhat of an 'other' category. Some examples include accidentally leaving space heaters or other heat producing equipment on, carelessly discarded cigarette butts igniting fires, and plugging too many things into the same extension cord. 

4. Heating Fires

- Heating fires account for 9% of all nonresidential building fires. Central heating units, fireplaces, water heaters, and other heating appliances and systems should be regularly inspected to prevent fires. It is important to move any flammable materials and furniture away from heat sources. 

Preparing your home for a major storm

9/1/2020 (Permalink)

Emergency Disaster Make sure you have a plan!

Being a homeowner, you do not know what mother nature is going to throw at you. Therefore, you always need to be ready. You can take preventative measures to help reduce damage if and when a severe storm hits. 

1. Clear limbs and trim trees

- During a storm, dead tree limbs can get loose and cause damage to a home's exterior or even puncture a window. Heavy rain can also cause trees with shallow root systems to pull out of the ground. 

2. Secure fences

- Ensure that your fences are properly secured to help prevent them from being lifted up and thrown against the house by heavy winds. 

3. Secure furniture

- Heavy winds can cause items like patio furniture and large toys to damage the exterior of your home. It's a good idea to anchor outdoor furniture or bring it indoors before a storm hits. You should also move anything in your yard that can become flying debris inside your house or garage. 

4. Check gutters

- Help prevent damage inside your house by having downspouts drain away from your home and clear your gutters of any debris.

5. Protect the critical areas

- Wind is a major threat to your roof, windows, doors and garage doors. Either you or a building contractor can build and install temporary protection, such as approved wind shutters or plywood on windows and coverings for patio and entry doors, strengthen and stiffen garage doors, and install heavy duty door hardware. 

6. Protect your valuables

- Protect mementos in waterproof containers and/or take the items with you if you evacuate. Inventory valuables and contents in the home with pictures or video. Note the approximate value of each item and the date of purchase. You can also send an inventory to a family member outside your region for safekeeping. Also, make sure important documents, such as an insurance policy or mortgage papers, are stored in a safe deposit or fire safe box. 

7. Stock a basic emergency kit

- A true emergency can leave you without basic services, including electricity, water, gas or sewage, for a few hours or a few days. Stock your family's emergency kit with enough food, water and supplies to carry all of you through at least three days. Also make sure to restock your kit once the emergency has passed. 

8. Create a family emergency plan

- Staying connected is of the utmost importance during an emergency. Designate an out-of-town family member or friend to be your check-in person in case local phone lines are down. Make sure every member of your family knows that contact's number and has a way to reach him or her. Ideally a cell phone and charger or a prepaid calling card. Also, choose a local place where your family members should meet if they are separated when an emergency strikes and your home is unsafe. This might be a landmark or even a parent's workplace. 

Certified: SERVPRO Cleaned Program

7/23/2020 (Permalink)

Certified: SERVPRO Cleaned Get set up today!

We as a company have recently introduced our new program Certified: SERVPRO Cleaned, and it is designed to provide our communities with a way to know that a structure has been cleaned, sanitized, and disinfected. This is also a cleaning and disinfecting program that we here at SERVPRO have to offer for our commercial property owners in order to address the current COVID-19 pandemic. We ensure that when businesses choose SERVPRO, their customers, employees, and community are rest assured that they have selected a higher standard of cleaning. 

This program is set up with 3 unique steps called the 3 C's. These 3 C's include Consult, Clean, and Certify. 

Consult deals with the process of talking to each businesses personally because not all businesses are the same. A SERVPRO professional who understands the business will create a custom cleaning program to meet their specific needs. The specific program will be developed based on a range of factors including business type, size of space, amount of high frequency touch points, foot traffic, and congestion points. Therefore, they will know that the clean they receive is customized to their unique needs. 

Clean is based on the specific needs of their business, and their location will undergo a thorough expert cleaning rooted in the pillars of People, Process, and Product. 

-People: SERVPRO professionals are uniquely prepared during this unprecedented time to clean and disinfect homes or businesses according to the protocols set by the CDC. We have years of experience in dealing with biological contaminants, and we will go beyond the scope of work that needs to be done.

-Process: SERVPRO professionals are trained to perform proactive or emergency responsive cleanups that involves facility or structure cleaning and disinfection. This would include cleaning of porous and non-porous surfaces, disinfecting of non-porous surfaces, cleaning and disinfecting of equipment, tools and supplies used for cleanup, and disposal of hazardous materials. We also recommend a frequent cleaning depending on what CAT it is in. We want to make sure that people are getting back to business as soon as possible if there is a known COVID-19 case involved. 

-Product: Our program has more than 100 exclusive professional cleaning products to meet any need. This includes our proprietary cleaning agent, SERVPROXIDE, which is a hospital-grade disinfectant that carries the Environmental Protection Agency's lowest toxicity category and is NSF certified for sanitizing surfaces in and around food processing surfaces. 

Certify deals with the our credibility as the premier biohazard cleaning company in the country to their business. This then allows assurance to their employees and customers that only SERVPRO can deliver. Once the business has been cleaned, they will gain access to propriety signage, digital emblems, and other collateral that communicates that they've selected the highest standard of cleaning available to protect their employees and customers. We also have the option to add the date, so then their guests will know that their location is being cleaned regularly. 

SERVPRO professionals have been on the front lines of proactive and reactive COVID related cleanups, and we are here to help as businesses begin to reopen and to also help them stay open!

Here to help!

6/3/2020 (Permalink)

Vandalism Damage on building.

We here at SERVPRO want you to know that we are here to help during this time. Our immediate board up services will help your business by not taking anymore damage to it. Not only that, but it will also give you a peace of mind that your business is safe for the time being. This also leads into the next step of the reconstruction process to your business. We can help you get your business looking back to the way it should be. The final step that needs to be taken is our cleaning and sanitizing services to your business. We do not know who has been in and out of the building due to the looting, and COVID-19 is still present in our world today. We understand that your business is important to you, and you have been dealing with major obstacles recently. However, let SERVPRO give you that peace of mind, and help you get your business back up and running like it used to. We are all in this together! 

Internship at SERVPRO

5/7/2020 (Permalink)

Cleaning and Disinfecting Job We are all in this together!

The company that I am interning for is SERVPRO of Elmhurst/Arlington Heights & N. Prospect/Lagrange Park & N. Riverside. The office location is located in Broadview IL, and the areas that are listed are the territories that our marketing team is allowed to market in. SERVPRO is a franchise that is owned and operated by personal owners. We have over 1,700 locations across the United States. Our company focuses on fire, water and mold restoration and mitigation for disasters that strike homes, buildings, businesses, etc. We are also currently doing cleaning and disinfecting for COVID-19 with our Vanquish product and fogging system. As far as what I do as an intern at SERVPRO, I work alongside the marketing and sales team. Our job is to go on daily routes around our territories and market SERVPRO to insurance agents, restaurants, hotels, churches, retail stores, etc. You name it, SERVPRO can help! However, one major struggle we are having during this time is not being able to go out on our daily routes to market and sell because of the current pandemic we are in. Therefore, all the team members are in the office and are brainstorming ideas on how to market SERVPRO from behind a computer screen. Some ideas we have come up with is marketing through social media. This is mainly my job because the other members don’t care for it, and I actually really like it. I have access to all the social media accounts like Instagram, Facebook, LinkedIn, Twitter, etc. Every day I come in and do daily posts on all the accounts in order to ensure we are getting the SERVPRO name out on the Internet more. Especially now since everyone is at home with the stay-at-home order in place, they are constantly on their smart devices. I also have been doing blog entries on the SERVPRONet website about my internship here at SERVPRO. SERVPRONet is a personal website for SERVPRO employees to access that has updated news for everyone, marketing tools, sales techniques, and so on. I also have been attending weekly WebEx meetings with the SERVPRO marketing headquarters with all different SERVPRO franchises across the country. They show us helpful tools to use while being stuck at home or in the office. Another major event that our company has been doing is free cleaning and disinfecting for our first responders. Our team members have been going out and doing cleaning and disinfecting to the vehicles and offices of police and fire departments in our territories. This has given our company major recognition on social media websites, and we are even building relationships that we didn’t have before. I love what I do here at SERVPRO and I have learned so many different techniques about marketing and sales that I never knew before. This has given me so much more confidence when approaching new people, and building up my relationship skills. I have developed a different side of professionalism that I didn’t know I had before, and it is truly amazing to see the growth I have gained because of SERVPRO. The employees I work with treat everyone like family, and it is very welcoming when you walk in the door every day. I always have a smile on my face when I enter in the morning, and then when I leave in the afternoon. I love coming to work every day, and that is exactly how it should be. Thank you SERVPRO for letting be on this internship journey with your company!

Cleaning & Disinfecting for COVID-19

4/1/2020 (Permalink)

ServprOxide The product that is used for the cleaning and disinfecting. We want to help do our part by stopping the spread of the virus!


We have been out servicing 911 call centers, trucks, distribution warehouses and distribution offices that are keeping our stores stocked with supplies and know that our Police and Fire Departments also need to be out to protect our communities but also need to stay free from a spread of the SARS-CoV-2” COVID-19 .   

We here at SERVPRO wanted to let you all know that we are currently are open to help combat the spread of the virus.  SERVPRO, with direction from the CDC have put together protocol to deal with “SARS-CoV-2” COVID-19 pro-actively (pre-positive test) and reactively (post-positive test).

These general guidelines are broad in scope and are not-specific protocols. Any protocols from federal, state, local agencies, or an industrial hygienist would supersede these guidelines. A CAT system has been designed for the different calls as it relates to “SARS-CoV-2” COVID-19.

CAT1: Proactive cleaning only CAT2: Person under investigation (PUI) or possible exposure CAT3: Confirmed, positive case

The protocol for CAT 1 is attached along with the SDS sheets, Chemical information, approval forms and rates for the services. We know that it is ever changing at a rapid rate and is very volatile. If you are in need of any services please reach out to us and we will do our best to help answer any questions or perform any work.

CAT 2 and CAT 3 – Protocol:

The Centers for Disease Control and Prevention (CDC) is closely monitoring an outbreak of respiratory illness caused by a novel (new) coronavirus (named “SARS-CoV-2”) that was first detected in Wuhan City, Hubei Province, China, and spread to dozens of countries throughout the world. This is an emerging, rapidly evolving situation and the CDC will provide updated information as it becomes available, in-addition to updated guidance.

Cleaning and Disinfection After Persons Suspected/Confirmed to Have COVID-19 Have Been in the Facility

Timing and location of cleaning and disinfection of surfaces

  • At a school, daycare center, office, or other facility that does not house people overnight:
    • It is recommended to close off areas used by the ill persons and wait as long as practical before beginning cleaning and disinfection to minimize potential for exposure to respiratory droplets. Open outside doors and windows to increase air circulation in the area. If possible, wait up to 24 hours before beginning cleaning and disinfection.
    • Cleaning staff should clean and disinfect all areas (e.g., offices, bathrooms, and common areas) used by the ill persons, focusing especially on frequently touched surfaces.
  • At a facility that does house people overnight:
    • Follow Interim Guidance for US Institutions of Higher Education on working with state and local health officials to isolate ill persons and provide temporary housing as needed.
    • It is recommended to close off areas used by the ill persons and wait as long as practical before beginning cleaning and disinfection to minimize potential for exposure to respiratory droplets. Open outside doors and windows to increase air circulation in the area. If possible, wait up to 24 hours before beginning cleaning and disinfection.
    • In areas where ill persons are being housed in isolation, follow Interim Guidance for Environmental Cleaning and Disinfection for U.S. Households with Suspected or Confirmed Coronavirus Disease 2019. This includes focusing on cleaning and disinfecting common areas where staff/others providing services may come into contact with ill persons, but reducing cleaning and disinfection of bedrooms/bathrooms used by ill persons to as needed.
    • In areas where ill persons have visited or used, continue routine cleaning and disinfection as in this guidance.

How to Clean and Disinfect


  • If surfaces are dirty, they should be cleaned using a detergent or soap and water prior to disinfection.
  • For disinfection, diluted household bleach solutions, alcohol solutions with at least 70% alcohol, and most common EPA-registered household disinfectants should be effective.
    • Diluted household bleach solutions can be used if appropriate for the surface. Follow manufacturer’s instructions for application and proper ventilation. Check to ensure the product is not past its expiration date. Never mix household bleach with ammonia or any other cleanser. Unexpired household bleach will be effective against coronaviruses when properly diluted.
  • Prepare a bleach solution by mixing:
    • 5 tablespoons (1/3rd cup) bleach per gallon of water or
    • 4 teaspoons bleach per quart of water
    • Products with EPA-approved emerging viral pathogens claims are expected to be effective against COVID-19 based on data for harder to kill viruses. Follow the manufacturer’s instructions for all cleaning and disinfection products (e.g., concentration, application method and contact time, etc.).
    • For soft (porous) surfaces such as carpeted floor, rugs, and drapes, remove visible contamination if present and clean with appropriate cleaners indicated for use on these surfaces. After cleaning:
    • If the items can be laundered, launder items in accordance with the manufacturer’s instructions using the warmest appropriate water setting for the items and then dry items completely.
    • Otherwise, use products with the EPA-approved emerging viral pathogens claims (examples at this link) that are suitable for porous surfaces

Thank you for your time and stay safe.

We are still open!

4/1/2020 (Permalink)

Here to Help Even during this pandemic, SERVPRO is open and here to help with any of your needs.

SERVPRO of Elmhurst provides 24-hour emergency service and is dedicated to being faster to any-sized disaster in Elmhurst. We can respond immediately to your emergency and have the expertise to handle your restoration or cleaning needs.

  • 24-Hour Emergency Service
  • Faster to Any-Sized Disaster
  • Highly Trained Restoration Technicians
  • A Trusted Leader in the Restoration Industry
  • Locally Owned and Operated
  • Advanced Restoration and Cleaning Equipment 

Have Questions? Call SERVPRO of Elmhurst 630-758-1701

Residential Services

Whether your Elmhurst home needs emergency flood damage or your upholstery cleaned, you can depend on us.  Our technicians have extensive cleaning and restoration training and can make your property look its best. Learn more about our residential services:

  • Water Damage Restoration
  • Fire Damage Restoration
  • Mold Remediation
  • Storm Damage Restoration
  • Cleaning Services
  • Building/Reconstruction Services

Commercial Services

There's never a convenient time for fire or Water damage to strike your Elmhurst commercial property. Every hour spent cleaning up is an hour of lost revenue and productivity. When the need arises for professional cleaning or emergency restoration services we have the training and expertise to respond promptly with highly trained technicians to get your property back to business. 

4 Important Steps for Fire Restoration

2/25/2020 (Permalink)

Board up home after a fire Board up services in a Berkeley, IL home

4 Important Steps for Fire Restoration

Home fires start for a number of reasons: an open flame that gets knocked over, an electrical malfunction, a forgotten stove burner or an escaped cinder from a fireplace. If you experience a home fire in Berkeley, IL, at some point the fire restoration process will begin. When you work with a professional fire remediation team you get a number of benefits such as a faster recovery process and reduced expenses. Here are some important things to keep foremost in mind.

1. Choose a Local Company. A fast response is important, and a local company can be on the scene in a matter of hours. Faster to Any Size Disaster means such things as smoke damage will be addressed quickly. An inspection and damage assessment will let you know the extent of the damage to your home.

2. Determine if Board-up and Tarp Services Are Needed. If the fire is a major one, your home will need to be secured from vandals and inclement weather. Cracked windows, broken doors and an open roof will need to covered up to prevent additional losses to property.

3. Remove Smoke and Soot Damage. Professional fire restoration technicians have the training and equipment to eradicate smoke odors and soot buildup in your home. Fire and water damage specialists will restore what items they can and replace what is necessary.

4. Continue With Cleaning and Repair. A thorough cleaning with the most effective cleaning agents continues the process. Certified damage cleaning techniques ensure your home is restored to its original condition. This will be done with as little disruption to your daily activities as possible.
The fire restoration process is designed to make your home livable again as quickly as possible. The goal is to make your home look "Like it Never Even Happened." A home fire is a challenging event to bounce back from, but it is achievable with help from experienced professionals.