Recent Posts

Internship at SERVPRO

5/7/2020 (Permalink)

Cleaning and Disinfecting Job We are all in this together!

The company that I am interning for is SERVPRO of Elmhurst/Arlington Heights & N. Prospect/Lagrange Park & N. Riverside. The office location is located in Broadview IL, and the areas that are listed are the territories that our marketing team is allowed to market in. SERVPRO is a franchise that is owned and operated by personal owners. We have over 1,700 locations across the United States. Our company focuses on fire, water and mold restoration and mitigation for disasters that strike homes, buildings, businesses, etc. We are also currently doing cleaning and disinfecting for COVID-19 with our Vanquish product and fogging system. As far as what I do as an intern at SERVPRO, I work alongside the marketing and sales team. Our job is to go on daily routes around our territories and market SERVPRO to insurance agents, restaurants, hotels, churches, retail stores, etc. You name it, SERVPRO can help! However, one major struggle we are having during this time is not being able to go out on our daily routes to market and sell because of the current pandemic we are in. Therefore, all the team members are in the office and are brainstorming ideas on how to market SERVPRO from behind a computer screen. Some ideas we have come up with is marketing through social media. This is mainly my job because the other members don’t care for it, and I actually really like it. I have access to all the social media accounts like Instagram, Facebook, LinkedIn, Twitter, etc. Every day I come in and do daily posts on all the accounts in order to ensure we are getting the SERVPRO name out on the Internet more. Especially now since everyone is at home with the stay-at-home order in place, they are constantly on their smart devices. I also have been doing blog entries on the SERVPRONet website about my internship here at SERVPRO. SERVPRONet is a personal website for SERVPRO employees to access that has updated news for everyone, marketing tools, sales techniques, and so on. I also have been attending weekly WebEx meetings with the SERVPRO marketing headquarters with all different SERVPRO franchises across the country. They show us helpful tools to use while being stuck at home or in the office. Another major event that our company has been doing is free cleaning and disinfecting for our first responders. Our team members have been going out and doing cleaning and disinfecting to the vehicles and offices of police and fire departments in our territories. This has given our company major recognition on social media websites, and we are even building relationships that we didn’t have before. I love what I do here at SERVPRO and I have learned so many different techniques about marketing and sales that I never knew before. This has given me so much more confidence when approaching new people, and building up my relationship skills. I have developed a different side of professionalism that I didn’t know I had before, and it is truly amazing to see the growth I have gained because of SERVPRO. The employees I work with treat everyone like family, and it is very welcoming when you walk in the door every day. I always have a smile on my face when I enter in the morning, and then when I leave in the afternoon. I love coming to work every day, and that is exactly how it should be. Thank you SERVPRO for letting be on this internship journey with your company!

Cleaning & Disinfecting for COVID-19

4/1/2020 (Permalink)

ServprOxide The product that is used for the cleaning and disinfecting. We want to help do our part by stopping the spread of the virus!


We have been out servicing 911 call centers, trucks, distribution warehouses and distribution offices that are keeping our stores stocked with supplies and know that our Police and Fire Departments also need to be out to protect our communities but also need to stay free from a spread of the SARS-CoV-2” COVID-19 .   

We here at SERVPRO wanted to let you all know that we are currently are open to help combat the spread of the virus.  SERVPRO, with direction from the CDC have put together protocol to deal with “SARS-CoV-2” COVID-19 pro-actively (pre-positive test) and reactively (post-positive test).

These general guidelines are broad in scope and are not-specific protocols. Any protocols from federal, state, local agencies, or an industrial hygienist would supersede these guidelines. A CAT system has been designed for the different calls as it relates to “SARS-CoV-2” COVID-19.

CAT1: Proactive cleaning only CAT2: Person under investigation (PUI) or possible exposure CAT3: Confirmed, positive case

The protocol for CAT 1 is attached along with the SDS sheets, Chemical information, approval forms and rates for the services. We know that it is ever changing at a rapid rate and is very volatile. If you are in need of any services please reach out to us and we will do our best to help answer any questions or perform any work.

CAT 2 and CAT 3 – Protocol:

The Centers for Disease Control and Prevention (CDC) is closely monitoring an outbreak of respiratory illness caused by a novel (new) coronavirus (named “SARS-CoV-2”) that was first detected in Wuhan City, Hubei Province, China, and spread to dozens of countries throughout the world. This is an emerging, rapidly evolving situation and the CDC will provide updated information as it becomes available, in-addition to updated guidance.

Cleaning and Disinfection After Persons Suspected/Confirmed to Have COVID-19 Have Been in the Facility

Timing and location of cleaning and disinfection of surfaces

  • At a school, daycare center, office, or other facility that does not house people overnight:
    • It is recommended to close off areas used by the ill persons and wait as long as practical before beginning cleaning and disinfection to minimize potential for exposure to respiratory droplets. Open outside doors and windows to increase air circulation in the area. If possible, wait up to 24 hours before beginning cleaning and disinfection.
    • Cleaning staff should clean and disinfect all areas (e.g., offices, bathrooms, and common areas) used by the ill persons, focusing especially on frequently touched surfaces.
  • At a facility that does house people overnight:
    • Follow Interim Guidance for US Institutions of Higher Education on working with state and local health officials to isolate ill persons and provide temporary housing as needed.
    • It is recommended to close off areas used by the ill persons and wait as long as practical before beginning cleaning and disinfection to minimize potential for exposure to respiratory droplets. Open outside doors and windows to increase air circulation in the area. If possible, wait up to 24 hours before beginning cleaning and disinfection.
    • In areas where ill persons are being housed in isolation, follow Interim Guidance for Environmental Cleaning and Disinfection for U.S. Households with Suspected or Confirmed Coronavirus Disease 2019. This includes focusing on cleaning and disinfecting common areas where staff/others providing services may come into contact with ill persons, but reducing cleaning and disinfection of bedrooms/bathrooms used by ill persons to as needed.
    • In areas where ill persons have visited or used, continue routine cleaning and disinfection as in this guidance.

How to Clean and Disinfect


  • If surfaces are dirty, they should be cleaned using a detergent or soap and water prior to disinfection.
  • For disinfection, diluted household bleach solutions, alcohol solutions with at least 70% alcohol, and most common EPA-registered household disinfectants should be effective.
    • Diluted household bleach solutions can be used if appropriate for the surface. Follow manufacturer’s instructions for application and proper ventilation. Check to ensure the product is not past its expiration date. Never mix household bleach with ammonia or any other cleanser. Unexpired household bleach will be effective against coronaviruses when properly diluted.
  • Prepare a bleach solution by mixing:
    • 5 tablespoons (1/3rd cup) bleach per gallon of water or
    • 4 teaspoons bleach per quart of water
    • Products with EPA-approved emerging viral pathogens claims are expected to be effective against COVID-19 based on data for harder to kill viruses. Follow the manufacturer’s instructions for all cleaning and disinfection products (e.g., concentration, application method and contact time, etc.).
    • For soft (porous) surfaces such as carpeted floor, rugs, and drapes, remove visible contamination if present and clean with appropriate cleaners indicated for use on these surfaces. After cleaning:
    • If the items can be laundered, launder items in accordance with the manufacturer’s instructions using the warmest appropriate water setting for the items and then dry items completely.
    • Otherwise, use products with the EPA-approved emerging viral pathogens claims (examples at this link) that are suitable for porous surfaces

Thank you for your time and stay safe.

We are still open!

4/1/2020 (Permalink)

Here to Help Even during this pandemic, SERVPRO is open and here to help with any of your needs.

SERVPRO of Elmhurst provides 24-hour emergency service and is dedicated to being faster to any-sized disaster in Elmhurst. We can respond immediately to your emergency and have the expertise to handle your restoration or cleaning needs.

  • 24-Hour Emergency Service
  • Faster to Any-Sized Disaster
  • Highly Trained Restoration Technicians
  • A Trusted Leader in the Restoration Industry
  • Locally Owned and Operated
  • Advanced Restoration and Cleaning Equipment 

Have Questions? Call SERVPRO of Elmhurst 630-758-1701

Residential Services

Whether your Elmhurst home needs emergency flood damage or your upholstery cleaned, you can depend on us.  Our technicians have extensive cleaning and restoration training and can make your property look its best. Learn more about our residential services:

  • Water Damage Restoration
  • Fire Damage Restoration
  • Mold Remediation
  • Storm Damage Restoration
  • Cleaning Services
  • Building/Reconstruction Services

Commercial Services

There's never a convenient time for fire or Water damage to strike your Elmhurst commercial property. Every hour spent cleaning up is an hour of lost revenue and productivity. When the need arises for professional cleaning or emergency restoration services we have the training and expertise to respond promptly with highly trained technicians to get your property back to business. 

4 Important Steps for Fire Restoration

2/25/2020 (Permalink)

Board up home after a fire Board up services in a Berkeley, IL home

4 Important Steps for Fire Restoration

Home fires start for a number of reasons: an open flame that gets knocked over, an electrical malfunction, a forgotten stove burner or an escaped cinder from a fireplace. If you experience a home fire in Berkeley, IL, at some point the fire restoration process will begin. When you work with a professional fire remediation team you get a number of benefits such as a faster recovery process and reduced expenses. Here are some important things to keep foremost in mind.

1. Choose a Local Company. A fast response is important, and a local company can be on the scene in a matter of hours. Faster to Any Size Disaster means such things as smoke damage will be addressed quickly. An inspection and damage assessment will let you know the extent of the damage to your home.

2. Determine if Board-up and Tarp Services Are Needed. If the fire is a major one, your home will need to be secured from vandals and inclement weather. Cracked windows, broken doors and an open roof will need to covered up to prevent additional losses to property.

3. Remove Smoke and Soot Damage. Professional fire restoration technicians have the training and equipment to eradicate smoke odors and soot buildup in your home. Fire and water damage specialists will restore what items they can and replace what is necessary.

4. Continue With Cleaning and Repair. A thorough cleaning with the most effective cleaning agents continues the process. Certified damage cleaning techniques ensure your home is restored to its original condition. This will be done with as little disruption to your daily activities as possible.
The fire restoration process is designed to make your home livable again as quickly as possible. The goal is to make your home look "Like it Never Even Happened." A home fire is a challenging event to bounce back from, but it is achievable with help from experienced professionals.

Tips for Preventing a Leaking Toilet

2/11/2020 (Permalink)

Leaking toilet Leaking toilet in a Hillside, IL

Of all the problems a homeowner might face, a leaking toilet is probably one of the least pleasant. Fortunately, there are a few simple steps that you can take to keep toilet trouble at bay and keep your bathroom running smoothly. Here are some helpful guidelines for properly maintaining your toilet in your Hillside, IL, home.

Watch What You Flush

One of the easiest ways to prevent a bathroom leak is to make sure that you’re only flushing human waste and toilet paper. Always avoid placing the following objects into your toilet bowl:

  • Tissues
  • Feminine hygiene products
  • Dental floss
  • Diapers
  • Baby wipes
  • Cotton swabs

Not only can these objects cause serious damage to your pipes, but some of them may also harm the environment. Additionally, it's a good idea to avoid flushing excessive amounts of hair down the toilet drain, as this can lead to a flooding or leaking toilet.

Clean Your Toilet Often

This might just seem like a basic hygiene tip, but it actually makes a big difference in terms of preventing clogs or leaks. When you clean your toilet, you have the opportunity to identify any problems that you may not have noticed otherwise. Be sure to clean your toilet thoroughly on a regular basis to diagnose potential plumbing issues, such as a bathroom leak.

Address Issues Promptly

In addition to regularly checking for problems, it’s vital to fix them as soon as possible. Toilet leaks in particular tend to cause water damage gradually, which means you might not notice that there’s a problem at first. Be sure to clean up your toilet often and call a plumber right away if anything seems wrong.
If you have a leaking toilet in your Hillside, IL, home, don’t ignore the issue. Keep your living space safe from all types of harm by calling for a water damage repair immediately.

How To Protect Your Wood Flooring

1/31/2020 (Permalink)

Water falling on wooden floor Water falling on wooden floor

How To Protect Your Wood Flooring

Wood flooring makes your office building in Franklin Park, IL, look beautiful. It enhances the look of your lobby, making a great first impression when people walk through the door. When water from a pipe burst seeps into the floor, however, it can discolor it and cause it to swell. A quick response is vital to protecting your investment and keeping your floors gorgeous.

Make the Call

The first thing you should do when you have a large water loss seeping into your wood floor is call water restoration specialists. Making this call your first priority has several benefits:

  • Starts remediation process faster
  • Shows insurance company that you acted quickly
  • Reduces chance of further damage

Once you make the call, you can expect technicians to arrive within hours to assess the damage to your building. Then they can make a plan for taking care of it.

Extract Standing Water

The sooner you can remove the standing water from the pipe burst, the less damage you will have in the end. If you have the equipment to pump water out of your building, you don't have to wait for the professionals to arrive. As long as you wear the appropriate protective gear, you can get the cleanup process started yourself.

Absorb Excess

Even a small amount of water can damage your wood floors. If water has seeped into the wet floor, it may already be causing the wood to swell and warp. To stop this process in its tracks, spread newspaper or kitty litter over the affected area. It will draw the water out of the wood and potentially save your flooring.
A pipe burst wreaks havoc on everything around it, but it can be especially damaging to a wood floor. By acting quickly, you can halt the damage and get the help you need to repair the problems you couldn't avoid.

The Co$t of Continuing Education

1/29/2020 (Permalink)

Statistic of average commute time during a persons lifetime. So, if you think a no-cost class fits your pocketbook reach out to find out when our next class offering is. 708-240-4873.

When you are looking to further your education you have to take into account the cost of the education. Not only from the financial cost aspect but also time and life cost. We spend about:

  1. 2,100 days of our life in a car just going to and from work,
  2. 150 days: spent complaining,
  3. 115 days: spent laughing,
  4. 125 days: are used shaving,
  5. 140 days: spent being on hold,
  6. 1,950 days: we spend doing housework,
  7. 6,255 days: we use by being online,
  8. 27.4 days: spent cuddling and being romantic,
  9. 4,015 days: spent sitting in front of the television,
  10. 1,583.4 days: we spend eating,
  11. 12,389.6 days: spent at work,
  12. 136 days: women spend getting ready,
  13. 1,460 days: are spent being on the phone at work,
  14. 366 days: are spent being sick,
  15. 180 days: how long we end up waiting in line,
  16. 967.2 days: spent washing clothes,
  17. 9,490 days: spent sleeping,
  18. 160 days: spent smoking cigarettes on break,
  19. 2,555 days: how long we lie awake at night,
  20. 27.2 days: spent waiting for trains,
  21. 46 days: men spend getting ready
  22. 90.4 days: spent sunbathing.

Think about that for a moment because we are on the earth for about 10,658,000 days if we live to 80. It is so crazy! So, now you need to spend time furthering your education. "Is the squeeze worth the juice?" as I have heard it said before. We all want to take a class that is going to give us what we need, a class that is going to help us to produce, is fast and inexpensive.

Well, I have a great educational outlet for you. One where you will actually learn something takes 2 - 4 hours based on the class and you are fed a mid-morning snack and lunch. Sounds better than sitting in front of a computer after work!!?? So say hello to your new teacher. I am approved to teach 8 continuing education classes that as given to you at no-cost and will really open your eyes to what happens in the industry by hands-on learning and classroom time. So, if you think a no-cost class fits your pocketbook reach out to find out when our next class offering is. 708-240-4873.

The Power of a Good Claims Inventory System

1/22/2020 (Permalink)

Electronic insurance claim form The power of good claims inventory system

When a disaster strikes in Bensenville, IL, there are numerous aspects to the recovery process. The first part of the course is completing the restoration work in a safe and timely manner. At some point, though, the attention will turn to the insurance claim. Experienced insurance agents and adjusters know there is a right way and wrong way to complete the process. Good records must be kept throughout the cleanup. An itemized list of damaged contents should be put on worksheets where it is easy to read. There should be no missing information. All of this allows for a speedy claims process, allowing the insurance agent to better service his or her clients.

The SERVPRO Advantage

Even before a claim is started, a SERVPRO franchise has considered the relationship between a disaster mitigation team and the insurance industry. The goal is always to maximize the satisfaction of insurance companies and other parties. Guidelines exist to accomplish this, including:

  • Background checks on all franchises and temporary workers
  • Internal audits to monitor quality assurance
    Open lines of communication between a franchise and the insurance company
  • A requirement for completed job files for proof of work

With these standards in mind, an insurance claim should be a smooth process that provides clarity and verification of work and losses. Additionally, IICRC standards are followed to ensure the quality of the restoration.

The Claims Process Benefit

An orderly claims process involves good record keeping from the moment workers step on the property. This includes an inspection and damage assessment that results in an estimate of loss. Soon an itemized list of losses and damages is provided on Excel worksheets, as well as photo documentation of pertinent images. All paperwork is scanned and copied and is available in an electronic file or through hard copy. All of this work is designed to make the insurance claim easier for the agent and the business owner.

How To Avoid Mold in Your Restaurant

1/8/2020 (Permalink)

Bathroom sink with mold Visible signs of mold growth and moldy, musty odors are a sign of moisture or water damage.

How To Avoid Mold in Your Restaurant

If you own and operate a restaurant, there are certain things you never want to hear. You don't want to hear a customer complain about the food, you don't want to hear about poor service, and you certainly don't want to find out there is mold growth. Few things could turn people away from your establishment faster than the sight of this fungus. Unfortunately, restaurants are a prime place for mold to invade and spread. If you are vigilant, you can prevent it from entering your place.

Places To Check

Mold loves places where there is high humidity, so start looking near sinks and in crawl spaces, cellars and closest for signs of growth. You may even spot mold in some of the following areas of your building:

  • Bathrooms, including employee showers and locker rooms
  • Behind and under refrigerators and other appliances
  • Near the HVAC system

How it Grows

Water is one of the biggest culprits of mold development. Fungi and water go hand in hand, so be aware of any water damage you may have suffered in your Elmhurst, IL, restaurant. Leaky pipes can attract mold, as can overflowing sinks. Make sure you clean up water promptly and make any necessary repairs. A professional water damage restoration team can also help. These crews will not only remove water but will kill any bacteria left behind with powerful sanitizing agents.

Stop the Spread

If you ever detect mold growth in your facility, make sure you check your ventilation system. Proper airflow can reduce humidity, especially while you are doing dishes and preparing food. Properly refrigerate all items and dispose of materials before the expiration date. Conduct a thorough walk-through of the restaurant at the end and beginning of each workday.
Take the time and make the effort to stop mold growth. Your business can thrive as mold stops dead in its tracks.

How To Prepare Your Business for a Possible Fire

12/31/2019 (Permalink)

Hand writing an Emergency Evacuation Plan on clipboard beside Exit Door The best time to plan your evacuation route is now.

While you and your staff can prevent fires in the workplace, it can be helpful to prepare in case of one. By taking the right precautions against a potential business fire, you can keep the employees and yourself safe, as well as mitigate potential damage. Prepare your commercial location by taking the following actions.

Create a Fire Safety Plan

The most effective way to ensure the safety of the company is by creating a structured plan for everyone to follow. The plan is essential for fire preparation and should cover multiple areas.

  • Fire prevention
  • Equipment identification and use
  • Evacuation
  • Emergency response

Create guidelines that employees can read and follow clearly and easily. At the same time, they must be thorough and cover every situation, hazard and complication relevant to the fire. Also, hold training sessions with the staff so everyone has experience with the plan and knows what to do in case of emergency. It will reduce errors and prevent evacuation delays.

Clear All Obstructions

When planning an evacuation route for a business fire in Melrose Park, IL, you may notice that some of the most dangerous hazards are obstructions. The most common obstructions prevent your employees from using emergency exits or seeing extinguishers and other firefighting equipment in time. Encourage your staff to regularly observe these areas or objects and clear out anything blocking them. This can even extend outside of the building, such as cars blocking fire lanes.

Disable All Ignition Sources

Prevention is important as part of a fire preparation plan, so make sure the staff can spot and prevent fire ignition sources, including improperly stored chemicals, exposed electrical wiring and other flammable elements. Even if a fire already starts, it is important to account for these dangers, since their exposure to fire can lead to greater fire damage and increase the need for a commercial building restoration service.
Anticipating a business fire can save lives and reduce damage to your valued establishment. Create a plan for fire emergencies and have resources ready for your employees to use.