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Fire & Water - Cleanup & Restoration

The Power of a Good Claims Inventory System

1/22/2020 (Permalink)

Electronic insurance claim form The power of good claims inventory system

When a disaster strikes in Bensenville, IL, there are numerous aspects to the recovery process. The first part of the course is completing the restoration work in a safe and timely manner. At some point, though, the attention will turn to the insurance claim. Experienced insurance agents and adjusters know there is a right way and wrong way to complete the process. Good records must be kept throughout the cleanup. An itemized list of damaged contents should be put on worksheets where it is easy to read. There should be no missing information. All of this allows for a speedy claims process, allowing the insurance agent to better service his or her clients.

The SERVPRO Advantage

Even before a claim is started, a SERVPRO franchise has considered the relationship between a disaster mitigation team and the insurance industry. The goal is always to maximize the satisfaction of insurance companies and other parties. Guidelines exist to accomplish this, including:

  • Background checks on all franchises and temporary workers
  • Internal audits to monitor quality assurance
    Open lines of communication between a franchise and the insurance company
  • A requirement for completed job files for proof of work

With these standards in mind, an insurance claim should be a smooth process that provides clarity and verification of work and losses. Additionally, IICRC standards are followed to ensure the quality of the restoration.

The Claims Process Benefit

An orderly claims process involves good record keeping from the moment workers step on the property. This includes an inspection and damage assessment that results in an estimate of loss. Soon an itemized list of losses and damages is provided on Excel worksheets, as well as photo documentation of pertinent images. All paperwork is scanned and copied and is available in an electronic file or through hard copy. All of this work is designed to make the insurance claim easier for the agent and the business owner.

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